Connect Outlook

Connect an existing Outlook.com, Hotmail, or Microsoft 365 mailbox to use it as a Repliqo workspace inbox without changing DNS.

Path: Settings → Connected accounts → Outlook

Before you connect

• Sign in to the Microsoft account that owns the mailbox.
• Confirm you are in the intended Repliqo workspace.
• If your Microsoft 365 tenant restricts app consent, an administrator may need to approve Repliqo.

Connect the mailbox

1. Open Settings → Connected accounts → Outlook.
2. Select Connect Outlook.
3. Sign in to the correct Microsoft account.
4. Review and approve the requested access.
5. Return to Repliqo and wait for the status to become Connected.

Repliqo creates a workspace inbox for the mailbox and starts syncing mail. Replies and new messages send from the connected Microsoft address.

Maintain the connection

• Refresh access repeats Microsoft authorization without removing imported conversations.
• Reconnect Outlook appears when authorization has expired or been revoked.
• Check Last sync and any displayed error before retrying.

Disconnect Outlook

Select Disconnect on the connected account and confirm. Imported conversations stay in Repliqo, but new sync and sending stop until the mailbox is reconnected.

Success looks like

• The account shows Connected and a recent Last sync time.
• Its inbox appears in the Repliqo sidebar.
• New mail arrives and replies send from the Microsoft address.

Common problems

• The wrong tenant or account opened: restart the connection in a browser session signed in to the intended Microsoft account.
• Admin approval required: ask the Microsoft 365 administrator to approve the requested application access, then retry.
• Reconnect required or sync error: complete Reconnect Outlook and review any new error shown on return.
• Member cannot find the inbox: update their access under Settings → Team.

Next steps

• Manage conversations.
• Configure team access.
• Use replies, AI drafts, and snippets.